First, a Quick Check
If you are struggling with gambling right now, please contact a specialist service rather than this website. The National Gambling Helpline is free on 0808 8020 133, and GamCare offers advice and live chat. If anyone is in immediate danger, call the emergency services.
What You Can Contact Us About
Use the contact route published on this website for questions and feedback about our content. We are glad to hear about out-of-date terms, inaccurate licence or company details, incorrect statements, missing safer-gambling information, broken links, display faults, privacy questions and possible conflicts of interest.
Information That Speeds Things Up
- The full address of the page concerned.
- The heading or paragraph you are referring to.
- The exact wording or figure you think should change.
- A source supporting the correction, such as a regulator register or the operator's current terms, with the date you viewed it.
What Not to Include
Never include passwords, card numbers, bank account details, gambling account screenshots or identity documents. We will not ask for these and cannot use them to help with casino accounts or verification.
What Happens After You Write
Your message is reviewed against the evidence supplied and any primary sources we can access. Verified factual errors are corrected. Requests based on a different editorial opinion are considered fairly but will not always change the page. Some reports take longer to verify than others, so we do not commit to a fixed reply time. Our full standards are set out in the Editorial Policy.
Account and Withdrawal Disputes
We have no access to any operator's systems. Questions about withdrawals, verification requests, bonus decisions, limits or account closure must go directly to the casino. Use the contact details on its website, keep records of the terms and every exchange, and follow its formal complaints procedure, including any independent dispute route it names.
Closing a Casino Account
If you want to stop using a particular casino, ask the operator in writing for permanent account closure and keep a copy of the request and its reply. For wider protection, see the blocking tools and support listed on our Responsible Gambling page.